A few things you might be wondering
A straightforward guide to your RofahPlus experience.
Where does RofahPlus deliver?
Delivery is available in the enabled provinces, cities and communes shown when you add an address. Checkout confirms the delivery fee and serviceability before payment.
Do I need a prescription?
Some medicines require a prescription. These are clearly marked in the catalogue. Upload a readable prescription at checkout when requested.
How do I pay?
After placing your order, you will be redirected to our payment provider. The available payment options depend on the provider. Payment is confirmed only after our backend receives verification.
Can I track my order?
Yes. Open My orders to see order updates. Once a shipment has tracking information, you can follow the carrier’s link for the latest delivery details.
What if a payment doesn’t complete?
Check the order status before trying again. Eligible unpaid orders show a Retry payment option. If the result is unclear, contact support with your order reference.
How can I reach your team?
Create a support ticket from your account, email care@rofahplus.com or call +243 810 758 392. Please do not use support for a medical emergency.